HeavierParts is located in Vancouver, BC, Canada, where sales and customer support are headquartered. The production and warehousing facilities are strategically based in China, ensuring efficient manufacturing processes and cost-effective logistics to serve customers globally.

To minimize logistics and management costs while offering the best prices to our customers, we are currently shipping from China. We are actively working on plans to establish a warehouse in North America.

Shipping costs are primarily determined by two factors: weight and destination country. Weight is the key factor—shipping a 15kg product typically costs about twice as much as shipping a 5kg product. All products are shipped via DHL Express air freight.

Yes, customs duties may apply, depending on the policies of your country. For example, in the United States, imports valued over $800 are subject to duties. Typically, DHL will handle the customs clearance process on your behalf and charge you for any associated fees.

Yes, as a manufacturer, we maintain strict control over product quality. While we may collaborate with other factories to meet production capacity demands, we implement rigorous quality checks to ensure all parts meet our high standards for quality and consistency. Furthermore, we provide a 2-year warranty, offering returns or replacements in case of any quality issues.